-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
High
-
Component/s: Work Item - Frontend - Comments, Work Item - Linked Issues
-
Severity 3 - Minor
-
Accessibility
Issue Summary
The texts "Chirag goyal" and "Gourishankar Bhadade" have an inappropriate heading structure.
Steps to Reproduce
- Open the Jira Cloud home page.
- Navigate to the Sidebar, expand "Spaces", and open any space.
- Navigate to the "List" link, activate it, and open any work item from the data table.
- Navigate to the comment section add a reply to an existing comment.
- Navigate to the newly added comment heading and inspect the code.
- Observe that the mentioned headings have incorrect heading markup as per visual hierarchy.
Screenshot

Actual Results
The heading structure is found to be inappropriate on the page. The text such as "Chirag goyal" and "Gourishankar bhadade" are coded as <h3> instead of <h4>, which does not match the visual hierarchy on the page.
As a result, screen reader users found it difficult to understand the page's content structure.
Expected Results
The heading levels should be announced as per the visual hierarchy by screen reader to understand the page structure for their users. Use heading levels as per specification such as <h1> should be followed by <h2>, <h3> and so on.
In this scenario, mark the texts "Chirag goyal" and "Gourishankar Bhadade" as level 4 headings.
Note: This code example is intended only as a general illustration of how to address the violation and should not be considered a complete or production-ready solution. If you have any questions, please attach this ticket to a #help-accessibility request.
Code Snippet:
<h4>Chirag goyal</h4>
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Environment
MacBook Pro (16-inch, 2023)
macOs - Sequoia 15.7.9
Chrome - Version 154.0.8037.58 (Official Build) (arm64)
Safari- Version 27.0 (20625.1.29.18.28)
JAWS- Version 2026
NVDA- Version 2026.1
Voiceover - Version Latest