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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Import/Export - Site Import
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None
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Minor
Issue Summary
When importing data using Jira Cloud Backup & Restore / Site Import with the option to replace the source site URL with the destination site URL, the replacement logic strips the https:// protocol prefix. As a result, destination URLs in comments and text fields become incomplete (e.g., destination-site.atlassian.net/browse/... instead of https://destination-site.atlassian.net/browse/...), preventing them from rendering as clickable smartlinks or markdown links.
Steps to Reproduce
- Take a site backup containing Jira work items with comments or custom text fields linking to the source site (e.g., https://source-site.atlassian.net/browse/ABC-123).
- Perform a Cloud Site Import / Backup & Restore into a destination Jira Cloud instance.
- Configure the URL replacement to map the source site URL to the destination site URL.
- Inspect imported work items, comments, and text fields where the source site URLs were replaced.
Expected Results
Source site URLs are replaced with the full destination URL including the https:// protocol (e.g., https://destination-site.atlassian.net/browse/ABC-123), and links render as clickable hyperlinks/smartlinks.
Actual Results
The https:// prefix is removed during replacement, leaving bare URLs (e.g., destination-site.atlassian.net/browse/ABC-123). These are not parsed as valid links and remain plain, unclickable text.
Workaround
Currently, there is no native workaround post-import other than manually editing or using API scripts to update comments and text fields to prepend https://.