Misleading License Count in Jira Guest Invitation Confirmation

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When inviting Guest users to a Jira Cloud project, the confirmation modal incorrectly states that new licenses have been added. This wording is misleading because Guest users receive Guest access and do not consume paid Jira licenses.

      Steps to Reproduce

      1. Log in to a Jira Cloud site as an administrator or project administrator.
      2. Open a project and select Add people.
      3. Invite one or more users as Guest Collaborators.
      4. Complete the invitation process.
      5. Review the confirmation modal displayed after the users are added.

      Expected Results

      The confirmation message should accurately identify the users as Guests rather than referring to them as paid licenses.

      Suggested wording includes:

      • “2 new Guest users added”
      • “2 Guests added”
      • “2 Guest users added”

      The final wording should use the product’s approved terminology.

      Actual Results

      The confirmation modal displays a message similar to:

      “2 new licenses added”

      This implies that paid or billable Jira licenses have been consumed, even though the users were granted Guest access only. 

      -> Reference screenshot:

       

       

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Impact: 

      • Creates confusion about whether additional paid licenses have been allocated.
      • May cause administrators to believe that the invitation resulted in unexpected billing.
      • Misrepresents the outcome of the Guest invitation flow.
      • The actual Guest access assignment works correctly; the issue is limited to the confirmation message wording.

      Scope: 

      This appears to be a UI messaging/cosmetic bug in the Jira Cloud Guest invitation flow.

              Assignee:
              Unassigned
              Reporter:
              Manvi Sharma
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: