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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Integration - Slack
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None
When using Slack Workflow Builder to create a Jira issue via the Jira Cloud for Slack app, dynamic person variables (e.g. "Person who submitted this workflow") cannot be used to populate user-picker custom fields. The step fails with:
{"errors":{"customfield_XXXXX":"Specify a valid value for customfield_XXXXX"}}
The app passes the Slack user's display name as a plain string, but Jira's API requires an accountId. The app should resolve the Slack user to a Jira accountId automatically (via email match) before submitting the field value.
Workarounds today: hardcode a fixed accountId, or use a proxy text field + Jira Automation rule to set the field after issue creation.