In-app notifications not sent to team members when sharing a Jira work item with a Team

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    • Minor

      Issue Summary

      When sharing a Jira work item with a Team, none of the team members receive in-app notifications, even though sharing with individual users or groups works correctly. The share action completes without any error, making the failure silent. This impacts team collaboration as members are unaware of shared work items.

      Steps to Reproduce

      1. Open any Jira work item (e.g., a Story, Bug, or Task).
      2. Click the Share option on the issue.
      3. In the recipient field, search for and select a Team (Atlassian Team).
      4. Add an optional message and click Send.
      5. Check the in-app notifications of the team members.
      6. None of them will receive the notification

      Expected Results

      All members of the selected Team should receive the in-app notification with the shared work item details.

      Actual Results

      No team members receive any in-app notifications in this situation. No error is shown to the user — the share action appears to complete successfully.

      Workaround

      Share the work item with individual users or groups instead of Teams until this issue is resolved.

      Additional Observations{}

      Recipient Type in-app notification received?
      Individual User ✅ Yes
      Group ✅ Yes
      Team ❌ No

      Impact

      Users who rely on the share-to-team workflow have no way of knowing the notification silently fails, leading to missed communication and potential delays in collaboration.

              Assignee:
              Unassigned
              Reporter:
              Rafael R
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: