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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Space - Create and Delete
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None
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1
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Severity 3 - Minor
Issue Summary
Customers are unable to create a new project/space from a custom project template when that template project contains one or more trashed (deleted) custom fields. The project creation request fails with a generic 500 Internal Server Error, and the customer-facing UI shows a non-descriptive "We couldn't create the space" error.
Steps to Reproduce
Step 1: As a site admin, trash (soft-delete) one or more global custom fields that are configured/used on an existing project which is set up as a custom template.
Step 2: Attempt to create a new project using that custom template (via UI "Create Project" flow)
Expected Results
The project should be created successfully. Ideally, the trashed field(s) should either be silently skipped/omitted from the new project, or the customer should get a clear, actionable error message telling them which field(s) are causing the failure and why.
Actual Results
Project creation fails outright with a generic 500 Internal Server Error. End users only see:
We couldn't create the space
Wait a few moments and try again. If it's still not working, contact support.
No indication is given that a trashed custom field on the template is the cause.
Workaround
Temporarily untrash the affected global custom field(s), create the project from the custom template, then re-trash the field(s) again.