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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Native Projects Integration in Jira
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None
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4
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Minor
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4
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Warranty
Issue Summary
The locked system "Project" field has been automatically added as HIDDEN to all request types across all JSM Cloud instances. This was not triggered by any admin action.
The field does not appear on the customer portal and does not affect request creation — it is a cosmetic issue visible only to project admins in the Request Type Configuration settings page.
Steps to Reproduce
- Navigate to Project Settings > Request Management > Request Types > select any Request Type > Request Form tab
- Observe that the "Project" field appears at the bottom of the form marked as HIDDEN
- Confirm this is present across all request types and was not manually added
Expected Results
The "Project" field should not appear on request type forms, as it is a system field that cannot be made visible on the customer portal.
Actual Results
The "Project" field appears as HIDDEN across all request types on all instances.
Workaround
Remove the "Project" field from Request Type Config.