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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Forms - Create
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None
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1
Description:
When a user submits a Jira form (accessed via direct URL, e.g., /jira/software/c/projects/PROJ/form/10044), the confirmation screen only displays a generic message: "We're on it! Thanks for your response."
There is no option to display the created issue key (e.g., PROJ-123) to the submitter after successful form submission.
Use Case:
Logged-in users who submit forms need immediate confirmation of which issue was created so they can track it, reference it in communications, or follow up. Currently, they must rely on email notifications or manually search for the issue via JQL/labels.
Expected Behavior:
After a form is successfully submitted, the confirmation screen should display the created issue key with a clickable link to the issue (e.g., "Your request FTC-456 has been created. [View issue]").
Affected Products: Jira Cloud (Business & Software projects)
Workarounds:
- Email notifications (if configured)
- JQL search using native form labels (Form, Form-<form-id>)
- Filtering by ORDER BY created DESC