Personal Settings | General: Disabled state of comboboxes not conveyed to screen readers

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    • Severity 3 - Minor
    • Accessibility

      Issue Summary

      The disabled state of the "Your timezone" and "Language" comboboxes is not conveyed to screen readers.

      Steps to Reproduce

      1. Open the Jira Cloud homepage.
      2. In the top navigation, expand the Settings menu and activate the General settings link.
      3. Using a screen reader, navigate to the "Your timezone" and "Language" comboboxes.
      4. Observe that the screen reader does not announce the disabled state of both comboboxes.

      Screenshot

      Screen Recording

      Disabled State Issue

      Actual Results

      When screen reader users navigate the "General settings" page using the Up/Down arrow keys with JAWS/NVDA on Windows or Control+Option+Right Arrow with VoiceOver on macOS, the disabled state of the "Your timezone" and "Language" comboboxes is not announced. Additionally, these controls are not consistently identified as comboboxes by screen readers. As a result, screen reader users are unable to perceive their disabled state or properly understand the control type.

      Expected Results

      Screen readers should announce the combobox role and disabled state.

      Apply the following changes:

      • Remove aria-disabled="true" from the parent <div> container.
      • Remove tabindex="0" from the disabled combobox input to prevent it from being focusable.
      • Ensure the element with role="combobox" is the one exposing the disabled state in the accessibility tree.
      • Use either native disabled or aria-disabled="true" on the combobox control to avoid conflicting semantics.

      Note: This code example is intended only as a general illustration of how to address the violation and should not be considered a complete or production-ready solution. If you have any questions, please attach this ticket to a #help-accessibility request.

      Code Snippet:

      <div>
      <input role="combobox" aria-label="Your timezone" disabled>
      </div>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOS Tahoe 26.4
      Operations - Windows11
      Chrome - 148.0.7778.179 (Official Build) (64-bit)
      Safari- Version 26.4
      JAWS- Version 2026
      NVDA- Version 2025.3.3
      VoiceOver - Version Latest

              Assignee:
              Manthan Khubchandani
              Reporter:
              Chirag Goyal
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                Created:
                Updated: