Email notifications not sent to team members when sharing a Jira work item with a Team

XMLWordPrintable

    • 1
    • Minor

      When sharing a Jira work item with a Team, none of the team members receive email notifications, even though sharing with individual users or groups works correctly. The share action completes without any error, making the failure silent. This impacts team collaboration as members are unaware of shared work items.

       

      Steps to Reproduce

      1. Open any Jira work item (e.g., a Story, Bug, or Task).
      1. Click the Share option on the issue.
      1. In the recipient field, search for and select a Team (Atlassian Team).
      1. Add an optional message and click Send.
      1. Check the email inboxes of the team members.

       

      Expected Result
      All members of the selected Team should receive an email notification with the shared work item details.

       

      Actual Result
      No team members receive any email notification. No error is shown to the user — the share action appears to complete successfully.

       

      Additional Observations

      Recipient Type Email Received?
      Individual User ✅ Yes
      Group ✅ Yes
      Team ❌ No

       

      Impact
      Users who rely on the share-to-team workflow have no way of knowing the notification silently fails, leading to missed communication and potential delays in collaboration.

       

      Workaround
      Share the work item with individual users or groups instead of Teams until this issue is resolved.

              Assignee:
              Unassigned
              Reporter:
              Harshit Kaushik
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: