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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Notifications - Delivery (In-app, mail, push)
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None
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1
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Minor
When sharing a Jira work item with a Team, none of the team members receive email notifications, even though sharing with individual users or groups works correctly. The share action completes without any error, making the failure silent. This impacts team collaboration as members are unaware of shared work items.
Steps to Reproduce
- Open any Jira work item (e.g., a Story, Bug, or Task).
- Click the Share option on the issue.
- In the recipient field, search for and select a Team (Atlassian Team).
- Add an optional message and click Send.
- Check the email inboxes of the team members.
Expected Result
All members of the selected Team should receive an email notification with the shared work item details.
Actual Result
No team members receive any email notification. No error is shown to the user — the share action appears to complete successfully.
Additional Observations
| Recipient Type | Email Received? |
|---|---|
| Individual User | ✅ Yes |
| Group | ✅ Yes |
| Team | ❌ No |
Impact
Users who rely on the share-to-team workflow have no way of knowing the notification silently fails, leading to missed communication and potential delays in collaboration.
Workaround
Share the work item with individual users or groups instead of Teams until this issue is resolved.