Summarize button for Jira issue previews in Slack does not work with IP allowlists

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Integration - Slack
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      When clicking the "Summarise" button in Jira Cloud link previews in Slack, an error shows up if IP allowlisting is enabled on the Atlassian site.
      Users can access Jira normally via a web browser, but the specific integration path used by the Slack app to trigger AI summarization by Rovo appears to be blocked or not recognized by the IP allowlist, resulting in a generic error in the Slack UI.

      Steps to Reproduce

      1. Enable IP Allowlisting on a Jira Cloud instance.
      2. Ensure the Jira Cloud for Slack integration is installed and Atlassian Intelligence/Rovo features are enabled.
      3. In a Slack channel or DM, paste a valid Jira issue link to trigger a link preview (unfurl).
      4. Click the Summarise button within the Jira link preview.

      Expected Results

      The integration should successfully authenticate the request and display an AI-generated summary of the Jira issue within Slack without leaving the app.

      Actual Results

      The request fails, and the Rovo dialog box in Slack displays an error. Backend investigation indicates the request is being blocked by the IP allowlist because the traffic originates from Slack's dynamic integration path rather than the user's authorized browser IP.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Konde
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                Created:
                Updated: