Issue Summary

The checkbox label for the "Keyboard shortcuts" setting is misleading and creates confusion regarding the current state of the feature.

Steps to Reproduce

1. Open the Jira Cloud homepage.
2. Navigate to the top navigation section and activate the "Help" button.
3. Navigate to the "Keyboard shortcuts" button and activate it.
4. Locate the Keyboard shortcuts checkbox and set it to the checked state.
5. Inspect the code of the checkbox and observe that the label displays “Disable keyboard shortcuts” even though the feature is enabled.

Screenshot

Actual Results

The label for the “Keyboard shortcuts” checkbox is misleading and confusing. When the checkbox is checked, keyboard shortcuts are enabled; however, the label is displayed as “Disable keyboard shortcuts”. When the checkbox is unchecked, keyboard shortcuts are disabled, but the label is displayed as “Enable keyboard shortcuts”.

The checkbox label dynamically changes based on user interaction, which creates confusion about the actual state and behavior of the setting. As a result, screen reader users and users with cognitive impairments may misinterpret whether keyboard shortcuts are currently enabled or disabled due to inconsistent and action-based labeling.

Expected Results

The checkbox label should clearly and consistently reflect the setting without causing confusion about its current state or behavior.

Apply the following changes:

• Use a stable label “Keyboard shortcuts”.
• Ensure the checked state represents enabled and unchecked represents disabled functionality.
• Avoid dynamically changing the label based on user interaction or state.

Note: This code example is intended only as a general illustration of how to address the violation and should not be considered a complete or production-ready solution. If you have any questions, please attach this ticket to a #help-accessibility request.

Code Snippet:

<input type="checkbox" id="keyboard-shortcut-toggle" ...>
<label for="keyboard-shortcut-toggle">
Keyboard shortcuts
</label>

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Environment

MacBook Pro (16-inch, 2021)
macOS Tahoe 26.4
Operations - Windows11
Chrome - 148.0.7778.179 (Official Build) (64-bit)
Safari- Version 26.4
JAWS- Version 2026
NVDA- Version 2025.3.3
VoiceOver - Version Latest