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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Work Item - Create - Global
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Severity 3 - Minor
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Accessibility
Issue Summary
The screen reader does not announce the currently selected options in the collapsed “Labels” multi-select combobox.
Steps to Reproduce
- Open the Jira Cloud homepage.
- Navigate to the "Create" button in the header section and activate it.
- Using a screen reader, navigate to the “Labels” combobox using the Tab key.
- Observe that the selected values are not announced by the screen reader.
Screen Recording
Actual Results
When navigating through the interactive elements within the “Create” dialog using the keyboard (Tab key), focus lands on the “Labels” multi-select combobox. If the combobox is collapsed (not expanded/opened), the screen reader does not announce the currently selected options.
The screen reader announces the combobox as:
“Labels, edit combo collapsed, Select label, multiple selections available, To set the value use the Arrow keys or type the value.”
The combobox is announced as blank even when values are already selected, which may mislead screen reader users into thinking no options are selected. As a result, screen reader users cannot identify the selected values unless they expand the combobox.
Expected Results
The screen reader should announce the combobox’s accessible name, role, state, and current value, including any selected options, when it receives focus.
Apply the following changes:
- Selected values should be conveyed in a structured and user-friendly manner without causing excessive verbosity.
- For 1–3 selected items, all selected labels should be announced explicitly (e.g., “Selected: Label1, Label2”).
- For more than 3 selected items, a concise summary should be announced (e.g., “5 labels selected”) instead of enumerating all values.
- The complete list of selected values should remain accessible when the combobox is expanded or when navigating through the options list.
- The presence of selected values should always be communicated, even when the combobox is in a collapsed state.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Environment
MacBook Pro (16-inch, 2021)
macOS Tahoe 26.4
Operations - Windows11
Chrome - 148.0.7778.168 (Official Build) (64-bit)
Microsoft Edge - 148.0.3967.70 (Official build) (64-bit)
JAWS- Version 2026
NVDA- Version 2025.3.3
VoiceOver - Version Latest