Issue Summary

In Jira Cloud personal notification settings, users can select a grouping/batching window (e.g., 3-minute idle time) even when their email format is set to plain text. However, as documented in Batched notifications in Jira Cloud, plain text formatted emails are an exception to batching — they are always sent immediately and bypass the batching process entirely.

Steps to Reproduce

1. Step 1 Go to your Jira Cloud personal settings (Profile > Notification preferences)
2. Step 2 Set the email format to Plain Text --> Observe that the notification grouping/batching window option is still selectable and configurable

Expected Results

When the email format is set to plain text, the grouping/batching window option should either:

• Be disabled/greyed out with a tooltip explaining that batching does not apply to plain text emails, OR
• Display a clear warning/info message stating that the selected grouping option will have no effect because plain text emails bypass batching

Actual Results

The grouping/batching window option remains fully selectable and configurable when plain text email format is active. This gives users the false impression that their plain text notification emails will be batched according to the selected window, when in reality they will always be sent immediately.

The below exception is thrown in the xxxxxxx.log file:

...

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available