Problem

In Jira Service Management, the ProTip hint displayed in the Activity section of the Agent View shows an incorrect keyboard shortcut when the user's preferred language is set to Spanish. The ProTip text displays "F" as the shortcut key to add a comment (e.g., "Consejo de expertos: pulsa F para comentar"), whereas the correct and functional shortcut key is "M". In English, the ProTip correctly shows "M". This is a localization/translation error , the shortcut letter "M" should not be translated as it refers to a specific keyboard key.

Environment

• Product: Jira Service Management (Cloud)
• View: Agent View
• Language: Spanish (user account preferred language)

Steps to Reproduce

1. Log in to a Jira Service Management Cloud instance.
2. Navigate to Profile > Language & Region and set the preferred language to Spanish.
3. Open any service desk ticket in Agent View.
4. Scroll down to the Activity section and look at the ProTip text below the "Add internal note / Reply to customer" options.
5. Observe the shortcut key displayed in the ProTip.

Expected Results

The ProTip should display:

"Consejo de expertos: pulsa M para comentar"

The shortcut key "M" should remain the same across all languages, as it is a keyboard key reference and not a translatable word.

Screenshot (English — Correct behavior):

Actual Results

The ProTip displays:

"Consejo de expertos: pulsa F para comentar"

The shortcut key is incorrectly translated to "F" in Spanish. Pressing "F" does nothing; only pressing "M" triggers the comment action.

Screenshot (Spanish — Incorrect behavior):

Workaround

Users can continue using the "M" keyboard shortcut to add a comment as it works correctly regardless of the language setting. The issue is cosmetic/translational only.

Notes

• The actual keyboard shortcut "M" functions correctly in all languages; only the displayed ProTip text is wrong.
• This affects all tickets in Agent View when the user's account language is set to Spanish.