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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Teams - People and Teams
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None
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3
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Minor
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3
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Warranty
Issue Summary
Currently, during migrations, when an organization has a mismatched scope (e.g., a non-vortex organization with org-scoped teams), the migration process respects the organization's vortex status rather than the team's scope. This leads to the creation of duplicate teams in the target site for org-scoped teams.
Steps to Reproduce
- Run C2C migration.
- The team fields are duplicated.
Expected Results
- Team scope is respected during migration
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- When migrating teams, the migration logic uses the team’s own scope mode (site-scoped / org-scoped) rather than the organisation’s vortex status.
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- For org-scoped teams, if an equivalent team already exists in the target site, that team is reused/linked instead of creating a new duplicate.
- No duplicate teams created in target sites
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- Running migrations (including repeated or incremental migrations) does not create additional duplicate teams for the same underlying team.
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- Existing teams remain stable and are not fragmented across multiple team records.
- Cleaner post‑migration state
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- After migration:
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- Teams used on Jira boards and across products correctly reference the intended single team.
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- Customers do not need to perform large-scale manual cleanup of duplicate teams.
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Actual Results
- Data Duplication: Creates redundant team entries, leading to clutter and potential confusion.
- Manual Clean-up: Requires manual identification and deletion of duplicate teams, increasing administrative overhead.
- Migration Inefficiency: Adds complexity and post-migration tasks to the team migration process.
Workaround
- Self-service cleanup: The customer can delete duplicate teams directly if they can identify them (especially those causing issues on Jira boards).
- Assisted cleanup: If the customer cannot identify duplicates, Atlassian support can provide a list of duplicate teams for them to confirm, and then clean them up.
- Long-term: Ensure teams and org are scope aligned via the UI https://admin.atlassian.com/o/<orgid>/team-site-assignment , which eliminates the root cause entirely.
- relates to
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