Issue Summary

When pasting an image that has been copied from the Print Screen into Jira Cloud Work item Comment box, and saving the comment, it throws the errro:

We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.

Steps to Reproduce

1. Open the work item
2. Wait 10-20 mins

1. Reply to the comment

1. Use Print Screen (PrtScn) to create a screenshot and just put it in the comment

1. Save the comment.
2. You will see the error:

We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.

1. or
   upload an image/screenshot/video from your device
2. Try to save a comment.
   One more time What matters is not where or what, but when (after some time of inactivity for example 10- 20 min).

Expected Results

The comment with the image to be saved.

Actual Results

we see the error:

We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.

When checking the dev tool, it says:
Status Code:403

"Token verification failed"

Workaround

To refresh the browser tab before adding the comment. This forces Jira to generate a fresh, valid Media token.