Issue Summary

When navigating from a Software project to a Service Desk project, the Description field (with an attachment) continuously displays a loading indicator and does not load as expected.

Steps to Reproduce

• Open a work item in a Jira Software (JSW) project that contains attachments in the description field and is linked to a Service Desk project work item.

• Click the linked work item to navigate from the JSW work item to the associated Service Desk work item.

• Observe the behaviour of the description field in the Service Desk work item.

Expected Results

• The description field and all attached images should load correctly when navigating between linked tickets, regardless of whether they are in JSM or Jira Software projects.

Actual Results

• When navigating from a JSM ticket to a Jira Software ticket (or vice versa), the description field with attachments does not load.

Workaround

• Open the Linked Work Item in a new tab or perform a page refresh to load the description.