Jira Cloud for Slack sends notification with wrong user for comment deletion

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    • Severity 3 - Minor
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      Issue Summary

      Jira Cloud for Slack app sends a notification showing the wrong user as the actor when a comment is deleted.

      Example Scenario

      This is similar to https://jira.atlassian.com/browse/JRACLOUD-94799, where Slack notifications are attributed to the wrong user. However, in this case there are no shared accounts in use.
      When a comment is deleted on a Jira issue, Jira itself correctly identifies the user who deleted the comment, but the Slack notification from the Jira Cloud app attributes the deletion to a different user (the original commenter).

      Steps to Reproduce

      1. Have User A create an issue
      2. Have User B add a comment on that issue
      3. Have User C delete the comment that User B added on that same issue
      4. Observe notifications:
        • User B receives a Jira notification stating that User C deleted their comment.
        • User A receives a Slack notification (DM from the Jira Cloud app) stating that User B deleted the comment, even though the actual actor was User 

      Expected Results

      All Jira and Slack notifications related to the comment deletion consistently show User C as the actor who deleted the comment.

      Actual Results

      • Jira’s own notification correctly shows User C as the actor who deleted the comment.
      • The Slack notification sent to User A incorrectly states that User B deleted the comment, even though User C performed the deletion.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Rachelle Gharios
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: