Problem Statement

• In Jira Cloud, filter ownership and filter subscription ownership are separate:
  • Admins can change the filter owner via Settings → System → Shared Items → Filters.
• However, filter subscriptions (scheduled email deliveries) are always owned by the user who created them, and only that user can see, edit, or delete their subscriptions in the UI.
  When a user who owned many subscriptions:
• Leaves the organization and is deactivated/suspended, or
• Is otherwise no longer accessible, then:
• Their existing subscriptions stop running (suspended users can’t trigger scheduled actions).
• No other user (including Jira admins or the new filter owner) can:
  • See those subscriptions, or
  • Edit, delete, or reassign them.
    This creates “orphaned” subscriptions that are invisible and unmanageable, especially problematic when an admin or power user owned many of them.

Steps to Reproduce

1. User A creates a filter F and sets up one or more filter subscriptions (e.g., to groups and users).
2. A Jira admin changes the owner of F to User B via Settings → System → Shared Items → Filters → Change owner.
3. User A is later deactivated/suspended (e.g., left the company).
4. User B (the new filter owner) or a Jira admin:
5. Opens F and goes to Details → Manage Subscriptions, or
6. Tries to manage subscriptions centrally (no option available).

Current Behavior

• Subscriptions created by User A:
• Are not visible to User B or any admin in the UI.
• Remain owned by User A even after filter ownership is changed.
• Stop running when User A is deactivated/suspended.
• Jira Cloud does not provide:
• A way for admins to list all filter subscriptions on the site.
• A way to search by subscription owner (e.g., a deactivated user).
• A way to reassign or bulk‑reassign subscriptions from one user to another.

Expected Behavior

• Site admins / Jira admins should be able to:
• Discover all subscription
  • View a list of all filter subscriptions on the site, with:
    • Filter name/ID
    • Subscription owner
    • Recipients (users/groups)
    • Schedule
  • Filter by:
    • Subscription owner (including deactivated/suspended users)
    • Filter
    • Recipient group/user
• Manage subscriptions owned by other users
  • {}Edit or delete subscriptions created by any user, with appropriate admin permissions.
• Reassign subscriptions
  • Reassign ownership of subscriptions from one user to another (e.g., from a deactivated admin to a new admin or service account).
  • Perform this in bulk, e.g., “reassign all subscriptions owned by <Old User> to <New User>”.

Workaround

• Keep or reassign the filters themselves, and
• Have an active user manually recreate all required subscriptions, often with Support assistance to list what existed previously.