Issue Summary

When using the Jira Cloud app in Slack, users can run direct slash commands (for example /jira create, /jira assign, /jira view) to interact quickly with Jira issues from within Slack.

In Microsoft Teams, using the Jira app, there is currently no equivalent direct command support. After confirming with the MS Teams app team, it appears this capability doesn’t exist today, and users must rely on message actions/adaptive cards or switch back to Jira to perform the same operations.

Steps to Reproduce

Expected Results

Examples of desired capabilities:

• Create issue from Teams using a simple command (e.g. @Jira create, /jira create or similar command pattern supported by Teams).

• View / open an issue by key (e.g. @Jira ABC-123 returning a card with issue details).

• Transition/assign issues using commands (e.g. @Jira transition ABC-123 In Progress, @Jira assign ABC-123 @user).

• Search issues by JQL or basic filters via commands.

Request

Add support for direct Jira commands in Microsoft Teams, similar to the Jira app’s slash commands in Slack.

Examples of desired capabilities:

• Create issue from Teams using a simple command (e.g. @Jira create, /jira create or similar command pattern supported by Teams).

• View / open an issue by key (e.g. @Jira ABC-123 returning a card with issue details).

• Transition/assign issues using commands (e.g. @Jira transition ABC-123 In Progress, @Jira assign ABC-123 @user).

• Search issues by JQL or basic filters via commands.

The exact syntax can follow Microsoft Teams best practices (e.g. messaging extensions, bot commands), but the key need is:

Users should be able to perform common Jira actions in MS Teams via concise commands, without having to click several menus or leave Teams.

Actual Results

The only option available is through the three dots or Help, which will trigger a window but not a command.

Workaround

N/A