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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Notifications - Email
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None
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1
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Minor
Issue Summary
In Jira Cloud team-managed projects, the date/time format for custom fields of type "Date Time Picker" in notification emails is determined by the global setting "jira.date.time.picker.java.format" instead of following the user's language/account preference.
Steps to Reproduce
- Set up a team-managed project in Jira Cloud.
- Add a custom field of type "Date Time Picker" to an issue type.
- Set your Atlassian account language to a non-default locale (e.g., Japanese).
- Trigger a notification email that includes the custom field value.
- Observe the date/time format in the received email.
Expected Results
The date/time format in the notification email should match the user's language/account preference.
Actual Results
The date/time format in the notification email follows the global "jira.date.time.picker.java.format" setting, not the user's language/account preference.
Workaround
Change the date/time format globally by navigating to [Gear icon] > [System] > [Advanced Settings] and modifying the value of "jira.date.time.picker.java.format".
Note: This change will affect all users and all notification emails system-wide.