Receiving notification emails on Date Time Picker custom fields has date/time format not following user's language preference

XMLWordPrintable

    • 1
    • Minor

      Issue Summary

      In Jira Cloud team-managed projects, the date/time format for custom fields of type "Date Time Picker" in notification emails is determined by the global setting "jira.date.time.picker.java.format" instead of following the user's language/account preference.

      Steps to Reproduce

      1. Set up a team-managed project in Jira Cloud.
      2. Add a custom field of type "Date Time Picker" to an issue type.
      3. Set your Atlassian account language to a non-default locale (e.g., Japanese).
      4. Trigger a notification email that includes the custom field value.
      5. Observe the date/time format in the received email.

      Expected Results

      The date/time format in the notification email should match the user's language/account preference.

      Actual Results

      The date/time format in the notification email follows the global "jira.date.time.picker.java.format" setting, not the user's language/account preference.

      Workaround

      Change the date/time format globally by navigating to [Gear icon] > [System] > [Advanced Settings] and modifying the value of "jira.date.time.picker.java.format".
      Note: This change will affect all users and all notification emails system-wide.

              Assignee:
              Unassigned
              Reporter:
              M.Shimizu
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: