Summary

In some scenarios, it is possible that the work item actions, such as linking or updating work item, etc, may fail due to transient failures on the infrastructure level, such as database scaling. 

Since these failures are transient, retrying the operation would succeed; however, there is no auto-retry mechanism in Jira cloud currently, and end users should be retrying the actions. This may be tedious for the following reasons:

• The end user is not aware of these failures unless the action is performed via automation or other custom API/scripts that log the failure response.
• The end user may not be aware of the root cause of the failure as we do not log the failure reason.

Suggestion

It would be great if Jira cloud has the ability to detect failures that occur on the infrastructure level and automatically retry the operation, if possible, before failing. This way the end user experience is seamless and the updates are made on the work item as intended. If this is not possible, it would be great if end users are notified if a certain operation failed due to problems in the underlying infrastructure.