Issue Summary

Project information don't load when accessing an app in the sidebar. Some apps create a button in the sidebar inside a project list. The app used for this example was Customer Satisfaction Survey for Jira.

When we install this app, it creates a button named Satisfaction on each project which loads successfully when I open the project for the first time:

However, when I refresh the page, it doesn't load the left navigation bar correctly:

All requests were completely loaded and the page remains in this scenario. This is also reproducible with other apps.

When opening the app, it changes the URL format to: <Jira instance>/project/<Project name> instead of the default one: <Jira instance>/jira/servicedesk/projects/<Project name>

Steps to Reproduce

1. Install any app that will add a button to the navigation bar (Customer Satisfaction Survey for Jira is an example)
2. Click on the button created by the app to access the app information.
3. Try to refresh the page and you will see the navigation bar doesn't load the project information again.

Expected Results

We expected to see the normal load when refreshing the page in an app page.

Actual Results

There is no option to select a different tab in the project information, which requires the customer to reopen the project, causing unnecessary effort.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available