Summary:
Users have reported that the user picker for assignment is suggesting individuals who are not relevant to the tasks, resulting in inappropriate assignments. This behavior has led to confusion and incorrect task assignments, particularly since late September 2025.

Problem Statement:
The user picker screen for assignment is displaying users with whom there has been no prior interaction, leading to tasks being assigned to unintended users. This issue has generated multiple support tickets and user complaints.

Current Behavior:

• The user picker suggests users who may have no recent or relevant interaction with the assignee or the issue.

• This has resulted in misassignments and user frustration.

Improvement Request:

• Enhance the user picker logic to prioritize users based on recent collaboration, interaction history, or project relevance.

• Allow administrators to configure or influence the suggestion algorithm to better match organizational workflows.

• Provide transparency or documentation on how suggestions are generated.

Impact:

• Reduces misrouted assignments.

• Improves user trust in the assignment process.

• Streamlines team workflows by surfacing the most relevant users.