Issue Summary

Service Accounts in Jira Cloud do not support the creation of non-scoped API tokens. Customers are requesting the ability to generate both scoped and non-scoped API tokens for Service Accounts, similar to what is available for normal user accounts.

Steps to Reproduce

• Log in to Jira Cloud as a Service Account.

• Attempt to create an API token.

• Observe that only scoped API tokens can be created.

Expected Results

Service Accounts should have the option to create either a scoped or a non-scoped API token, allowing customers to choose their preferred level of security and risk.

Actual Results

Service Accounts can only create scoped API tokens. The option to create a non-scoped (classic) API token is not available.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available