Issue Summary

When accessing a URL like below, the Jira cloud mobile app does not load the ISSUE on the Jira cloud app.

https://<cloud-url>/jira/servicedesk/projects/<ProjectName>/queues/issue/<ISSUE-KEY>
The the App takes us to the home page.

However, when we access the issue key wit hthe below URL: the issue loads on the Jira cloud mobile app
https://<cloud-url>/browse/<ISSUE-KEY>

This is tested on the LATEST version of thie JIRA clould app.\ on iOS (iPhone)

Steps to Reproduce

1. Send yourself an email containing the below two URLs
   https://<cloud-url>/jira/servicedesk/projects/<ProjectName>/queues/issue/<ISSUE-KEY>

https://<cloud-url>/browse/<ISSUE-KEY>

1. Click on the first link, the cloud app does not load the the work-item on the cloud app

However, when you click on the second link, the work item loads fine on the app.

Expected Results

Accessing the link: https://<cloud-url>/jira/servicedesk/projects/<ProjectName>/queues/issue/<ISSUE-KEY> should load the work-item on Jira cloud mobile.

Actual Results

Accessing the link: https://<cloud-url>/jira/servicedesk/projects/<ProjectName>/queues/issue/<ISSUE-KEY> takes us to the dashboard/home page of the mobile app

No errors in Splunk

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available