Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-96096

Automation rule with the "Project Created" trigger does not detect or run for projects created using a "Custom Template."

XMLWordPrintable

      Issue Summary

      When an automation rule is set up with the "Project Created" trigger, it works as expected and is triggered whenever a project is created using any of the standard templates. However, the rule does not get triggered when a project is created using a "Custom Template."

      Steps to Reproduce

      Step 1: Create a Custom Template

      Select Project settings, then select Details. Select More actions (•••), then select Save as project template.

      Step 2: Create an Automation Rule with the Trigger as "Project Created":

      Step 3: Created a new project by choosing the template created in Step 1:

      Expected Results

      The automation rule should be triggered for new project creation, regardless of which template is used.

      Actual Results

      The automation rule is not triggered when a "Custom Template" is used to create a project.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Screenshot 2025-09-16 at 22.28.15.png
          73 kB
          Karthik Raja V
        2. Screenshot 2025-09-16 at 22.43.50.png
          22 kB
          Karthik Raja V
        3. Screenshot 2025-09-16 at 22.45.01.png
          41 kB
          Karthik Raja V

              7b9bf8c1002f Simon Wang
              3d9abf6fa792 Karthik Raja V
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: