Issue Summary

As mentioned in this documentation, once Jira is connected to a compatible development tool, you should see development information alongside your work items in Jira. Depending on which tools you have connected, Jira shows your linked branches, commits, pull requests, builds, deployments, and feature flags.

Usually, only around 5 minutes after the information is committed in the development tool (10 minutes tops), the information is already available in the Jira issue development panel.

For some development information, however, we have been noticing that even though the information was received by Jira, the cache on the dev information is preventing it from updating timely. This is sometimes causing the issues to take around 30 minutes to show development information (which includes all dev info synced to the Jira issue - brances, commits, PRs, ...).

Steps to Reproduce

1. Connect Jira to a supported development tool
2. Ensure you have View Development Tools permission on a project
3. Create a commit, for example, using a valid issue key from the project that you have View Development Tools permission
4. Go to the issue you mentioned and look at the development panel 

Expected Results

Within 5-10 minutes, the commit you did in the development tool should be displayed in the issue's development panel.

Actual Results

The commit done in the development tool takes 30 minutes to show in the issue's development panel.

Workaround

Contact our support team for review - the development team can apply a fix that should prevent you from running into this problem while they work on a permanent fix.