Intermittent Error When Saving Media File Description

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    • 19
    • Severity 2 - Major
    • 46

      Issue Summary

      Intermittent issue encountered when attempting to save a description for a media file. The error message displayed is: "We couldn’t update the Description value. You can try again in a few minutes, or refresh the page."

      Steps to Reproduce

      N/A

      Expected Results

      The description for the media file should be saved successfully without any error messages.

      Actual Results

      The following error message is displayed intermittently: "We couldn’t update the Description value. You can try again in a few minutes, or refresh the page."

      Workaround

      Refresh the page and try again.

        1. [CN-1] test - CES Jira Testing Site - 14 August 2025.mp4
          2.80 MB
        2. [CN-1] test - CES Jira Testing Site - 14 August 2025 (1).mp4
          5.82 MB
        3. ces-support-emea.atlassian.net_issue_create.har
          1.60 MB
        4. ces-support-emea.atlassian.net_issue_create-1.har
          1.60 MB
        5. ces-support-emea.atlassian.net.har
          9.47 MB
        6. ces-support-emea.atlassian.net-1.har
          9.47 MB

              Assignee:
              Unassigned
              Reporter:
              Wil Aguirre (Inactive)
              Votes:
              11 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: