Issue Summary

Orphaned attachments are created during cloning of the ticket and are not visible from the UI. JQL queries show that the attachments exist for a JSM Request, but cannot be deleted from UI.

Steps to Reproduce

• Add a comment with an attachment to a JSM Request
• Use REST API to delete the attachment.
• Run the following JQL search and the JSM request does not have the attachment.

  key in ("<JSM Request Key>") AND attachments is NOT EMPTY
  

• Now clone the ticket with attachments.
• Run the JQL search again and the JSM request is listed as having an attachment.

  key in ("<JSM Request Key>") AND attachments is NOT EMPTY
  

Expected Results

JQL results show JSM request does not have an attachment.

Actual Results

JQL results show that JSM request has an attachment.

Notes

Workaround

• Raise a Support ticket to get the attachment Ids for the orphaned attachments.
• Delete these attachments using the REST API Delete Attachment