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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Import/Export - Site Import
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2
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Severity 3 - Minor
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Warranty
Issue Summary
Currently it's possible to split a backup file to import it, importing the media data after the xml files are imported
This produces and error "Preview unavailable" error in description/comments after media import.
Steps to Reproduce
- Split a backup file as per https://support.atlassian.com/atlassian-cloud/kb/partial-or-selective-import-of-a-jira-backup-export-into-jira-cloud/
- Import the XML files
- Import media data
Expected Results
description/comments should show the correct previews
Actual Results

Workaround
Visit the GET work item REST API endpoint for the affected work items. and then reload the work item
For example:
https://<instance>.atlassian.net/rest/api/3/issue/KEY-123
then
https://<instance>.atlassian.net/browse/KEY-123
For comments:
https://<instance>.atlassian.net/rest/api/3/issue/KEY-123/comment
then
https://<instance>.atlassian.net/browse/KEY-123