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  1. Jira Platform Cloud
  2. JRACLOUD-95102

External System Import fails when project has scaling issue

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      Issue Summary

      Importing Jira Issues in Cloud using External System Import fails if the project has large number of existing issues.

      Steps to Reproduce

       

      1. Navigate to System Settings > External System Import
      2. Use any csv with 5-10 rows on old Import Experience.
      3. Select projet having large number of issues [more than 1 million]and click on next button to navigate to "map Project field" screen.
      4. Map the fields .
      5. Click "Begin Import".

      Expected Results

      • Import is successful.

      Actual Results

      • We get error - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
        In HAR logs, we see 404 error.

      Workaround

      • Please  split project issues into 2 or more projects or create a new project to import issues.

              Unassigned Unassigned
              b9285d00faf3 Sripriya Gupta
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                Created:
                Updated: