Issue Summary

Currently, when attempting to import more than 250 work items using “Work Items -> Import Work Items from CSV (Jira filter screen)”, all users—including Jira admins—are blocked by the 250 item limit. The error message shown is misleading and does not guide admins to the correct alternative. Admins can use “Settings -> System -> External System Import” to bypass this limitation, but this is not communicated in the UI.

Steps to Reproduce

1. Log in as a Jira Administrator
2. Navigate to “Work Items -> Import Work Items from CSV(Jira filter screen)”.
3. Import a CSV which has more then 250 work items 
4. Validation Error as follows:

Expected Results

Validation Error Content should be updated to: "You can only import 250 issues per CSV. For importing more, use Settings -> System -> External System Import."

Actual Results

Validation Error Content shows: You need to be an administrator to create more than 250 issues per CSV File

Workaround

If you need to import more than 250 issues at once, Jira admins can use the External System Import feature. Go to Settings → System → External System Import → CSV. This method allows you to bypass the 250-issue limit imposed by the standard CSV import tool for non-admins