In email notification link is not converted into a clickable link, whereas it is formatted correctly in the Jira view/portal view

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Editor - Cloud
    • None
    • 2
    • Minor

      Issue Summary

      Hyperlinks containing curly braces {} break in Jira email notifications when added as a comment in a Jira ticket. This causes the email notification to display the hyperlink incorrectly, making it unclickable.

      Steps to Reproduce

      • Save the comment and ensure the hyperlink is displayed correctly in the Jira interface.
      • Wait for the email notification to be sent for the comment.

      Expected Results

      The email notification should display the hyperlink correctly, and it should be clickable even if the URL contains curly braces {}

      Actual Results

      In the email notification, the hyperlink is broken, and the URL is split or malformed. The curly braces {} cause the link to appear incorrectly, making it unclickable.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Baleshwer Dagar
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: