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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Forms - Create
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None
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3
Currently, if a Jira project has issue security added (both TMP/CMP), and a Jira ticket is set to the security Level when a form is submitted by a user.
The forms page displays an error message.
The current message is not clear enough and is presented as an error, which causes users to submit more tickets in confusion.
Improving the messaging on the create Forms page when a work item has issues added would be helpful.
{
"errors": [
{
"message": "Issue is unavailable.",
"locations": [
{
"line": 6,
"column": 7
}
],
"path": [
"createJiraBusinessIssueByForm",
"item",
"issueKey"
],
"extensions": {
"errorType": "ISSUE_UNAVAILABLE",
"statusCode": 404,
"classification": "DataFetchingException"
}
}
],
"data": {
"createJiraBusinessIssueByForm": {
"item": {
"id": "ari:cloud:jira:<cloudId>:issue/<IssueId>",
"issueId": <IssueId>,
"issueKey": null,
"__typename": "JiraWorkManagementViewItem"
},
"success": true,
"errors": null,
"__typename": "JiraBusinessCreateIssuePayload"
}
}
}
