Improve the user management audit log entries within Jira

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      When the user management changes are performed via the Atlassian cloud administration, the changes are first applied on the Atlassian cloud identity service. These are then propagated further to the cwd tables of the Jira application. 

      Within the Jira audit log, the terms com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory and IDP Directory are used in the event entry with Jira as the author. This can be confusing to Jira administrators as it would seem that external/third party identity directories are involved. In reality, these are just the changes from the Atlassian cloud identity service propagating to the Jira application. 

      Date Author Event category Change summary Changed object Actions
      20/May/25 9:03 AM JIRA group management User added to group Atlasgroup
      com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory
      .
      20/May/25 9:01 AM JIRA user management User created teste12345678284
      IDP Directory
      .

       

      Suggestion

      • Hide the terms com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory and IDP Directory from the Jira audit log entries. This is irrelevant to Jira administrators. 
      • In the Jira audit logs, specify the real actors for the user management changes or put a link instead to the orgainzation audit log events. 
      • Specify the full user details similar to the organization audit log

      Workaround 

      Inspect the organization audit logs to check who are the real actors for the user management events.

      Org Administration > Security > Audit log

      Date Location Actor ActivityChange user-created activity settings to view or hide page title of issue ID
      May 20, 2025
      09:03 GMT+2
      ..  
      admin@domain.com
       
       
      Added teste12345678284 to Atlasgroup group
      May 20, 2025
      09:00 GMT+2
      ..  
      admin@domain.com
       
       
      Invited teste12345678284 to site

              Assignee:
              Unassigned
              Reporter:
              Ramon M (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: