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  1. Jira Platform Cloud
  2. JRACLOUD-94147

When clicking on another work item in issue view, the work item opens but attachment are showing "Preview unavailable"

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      Issue Summary

      When clicking on work item from quick search section, the work item opens but attachment are showing "Preview unavailable".

      Steps to Reproduce

      1. Access Jira site and find some work items with attachments added to description.
      2. Enter issue key in quick search in click on it.
      3. The work item will open and attachment should show "Preview unavailable".
      4. Might need to open coupled of times to reproduce it.
      5. Refresh the page - the attachment is loading.

      This is also reproducible while click on linked issues in issue view.
      This is also reproducible when we click on sub-tasks from teh Parent work item view.

      Expected Results

      All attachments are loading

      Actual Results

      Attachments returns "Preview unavailable"

      Workaround

      • Refresh the page
      • Open issue by replacing issue key in the URL

              a7bdedbcc2ab James Grose
              ae62c65efb2c Andrey Lazarev
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                Created:
                Updated: