Issue Summary

When configuring the incoming mail server for M365, the mail handler functions correctly if the language in Outlook is set to English. However, issues occur when the Outlook language is set to anything other than English. In this case, we need to either update the translated name in the mail handler or switch the Outlook language back to English to resolve the problems.

Community Post : https://community.atlassian.com/forums/Jira-articles/FAQs-related-Jira-Incoming-Mail-affected-by-Microsoft-s/ba-p/2760934 

Steps to Reproduce

1. Configure M365 mail server and create a Handler
2. Set the outlook language to anything other than English

Expected Results

The handler should be able to identify the trusted name of the Inbox

Actual Results

We need to update the translated name in the Mail handler configuration to get this working

Workaround

Refer to below article for a Workaround.

Incoming emails are not creating issues in Jira cloud after re-Authorisation