Issue Summary

This issue is specific to a user wherein they have dot in there email address.

Steps to Reproduce

1. Open the Agent view.
2. Select "Raise a request on behalf of."
3. Type in the email with a dot, like user.a.
4. Notice the user does not auto-populate.

Expected Results

The user should auto-populate even when there's a dot in the email address.

Actual Results

The user doesn't populate .

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available