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  1. Jira Platform Cloud
  2. JRACLOUD-93597

Multi-line text fields do not respect the "hide when empty" issue layout configuration

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      Issue Summary

      Multi-line text fields do not respect the "hide when empty" issue layout configuration if there was a value added to it that was removed

      Steps to Reproduce

      1. Have a multi-line text field on the "hide when empty" section of the Issue layout configuration
      2. Create a new ticket with no value to the multi-line text field
      3. Add a value to it, the field will be shown
      4. Remove the value

      Expected Results

      The field is hidden again

      Actual Results

      The field is always shown in the issue view even when empty

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JRACLOUD-93597] Multi-line text fields do not respect the "hide when empty" issue layout configuration

            SET Analytics Bot made changes -
            UIS Original: 2 New: 4
            Bopanna made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Bopanna added a comment - - edited

            Hello All,

            The Jira issue view has 3 sections, Description, Context fields and More fields. 

            The fields that are configured as hidden when empty, as per design, are shown in the "More fields" section of the issue view. This section can be expanded and collapsed giving the user the flexibility to also look into the field with empty values that are hidden.

            For reference, please see: More fields - Issue layout

            As this is working as intended, we will go ahead and close this bug ticket.

            Bopanna added a comment - - edited Hello All, The Jira issue view has 3 sections, Description, Context fields and More fields.  The fields that are configured as hidden when empty, as per design, are shown in the "More fields" section of the issue view. This section can be expanded and collapsed giving the user the flexibility to also look into the field with empty values that are hidden. For reference, please see: More fields - Issue layout As this is working as intended, we will go ahead and close this bug ticket.
            Matthew Hunter made changes -
            Labels New: RIBS-SHORT
            Bugfix Automation Bot made changes -
            Bug Type New: Warranty [ 19331 ]
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS New: 2

              Unassigned Unassigned
              b678926ca497 Bopanna
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: