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  1. Jira Platform Cloud
  2. JRACLOUD-93349

When exporting issues from Jira to a CSV file, the checkboxes in the description field are lost and replaced with bullet points

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      Issue Summary

      When exporting issues from Jira to a CSV file, the checkboxes in the description field are lost and replaced with bullet points. Upon importing the CSV back into Jira, the original checkbox formatting is not retained, and the content appears as bullet points instead.

      Steps to Reproduce

      1. Create an issue in Jira with a description that includes checkboxes
      2. Export the issue to a CSV file.
      3. Open the CSV file and observe that the checkboxes are replaced by * (bullet points).
      4. Import the CSV file back into Jira.
      5. Check the description of the imported issue.

      Expected Results

      The checkboxes in the description field should be retained in their original format when exported to CSV and should appear the same after importing back into Jira.

      Actual Results

      The checkboxes in the description field are replaced by bullet points * in the CSV file. When the CSV is imported back into Jira, the description appears with bullet points instead of checkboxes.

      Workaround

      Currently, there is no workaround that preserves the checkbox formatting when exporting to CSV and importing back into Jira. Users can manually adjust the description field after import to restore the checkbox formatting.

            [JRACLOUD-93349] When exporting issues from Jira to a CSV file, the checkboxes in the description field are lost and replaced with bullet points

            Kyle Painter added a comment -

            Hello folks, I've moved this ticket to a 'Suggestion' as this would be a new capability of CSV export that is not intended to be currently supported. Rich text fields such as Description are currently exported using Wiki markup which does not contain/support certain document metadata, e.g. Checkboxes.

            For customers needing to export + import data with rich text markup using unavailable features, it is recommended to use site backup and restore functionality.

            Kyle Painter added a comment - Hello folks, I've moved this ticket to a 'Suggestion' as this would be a new capability of CSV export that is not intended to be currently supported. Rich text fields such as Description are currently exported using Wiki markup which does not contain/support certain document metadata, e.g. Checkboxes. For customers needing to export + import data with rich text markup using unavailable features, it is recommended to use site backup and restore functionality.

            Matt Doar added a comment -

            Is this the new checkbox feature for Jira? Maybe CSV import and export is not yet implemented for the new feature. MVP and all that 

            Matt Doar added a comment - Is this the new checkbox feature for Jira? Maybe CSV import and export is not yet implemented for the new feature. MVP and all that 

              Unassigned Unassigned
              d53513bb86b9 Daniel I.
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                Created:
                Updated: