-
Type:
Bug
-
Resolution: Fixed
-
Priority:
Highest
-
Component/s: Work Item - Transition (Legacy)
-
17
-
Severity 3 - Minor
-
46
-
Warranty
Issue Summary
The transition screen does not appear when attempting to move issues on a Board using the Microsoft Edge browser. As a result, users cannot move the issues. However, if you open the issue in a new window and change the status, the transition screen will appear.
Steps to Reproduce
- Update/Install Microsoft Edge browser version 132.0.2957.115 and above
- Try to move an issue on a board to a status that has a transition screen configured
Expected Results
The chosen issue should move to the desired status, with the configured transition screen appearing during the process.
Actual Results
The transition fails; the chosen issue remains in it's original status and column
Workaround
- User a different browser
OR
- Open the issue in a new window and change the status manually. This way, the configured transition screen appears
OR
- If you are on the new issue transition experience;
- Try disabling it by navigating to https://YOUR_CLOUD_SITE.atlassian.net/jira/settings/personal/general and toggle the setting to disable it
- If you are on the legacy issue transition experience;
- Try enabling the new issue transition experience by navigating to https://YOUR_CLOUD_SITE.atlassian.net/jira/settings/personal/general and toggle the setting to enable it