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Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-92825

Automatically link Jira Software issues when creating alerts on OpsGenie

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem

      After configuring an integration between OpsGenie and Jira Software, it's possible to automatically create a Jira ticket when an alert is created, but it will only show the issue key on OpsGenie.

      Then, it's necessary to manually add the created issue using "Link issue".

      Suggestion

      Automatically link the Jira ticket under "Jira Software issues" instead of showing the issue key only.

        1. Screen Shot 2021-07-14 at 16.27.58.png
          Screen Shot 2021-07-14 at 16.27.58.png
          272 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Platform Cloud'
            1. Jira Platform Cloud
            2. JRACLOUD-92825

            Automatically link Jira Software issues when creating alerts on OpsGenie

            XMLWordPrintable

              • 1
              • 1

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem

                After configuring an integration between OpsGenie and Jira Software, it's possible to automatically create a Jira ticket when an alert is created, but it will only show the issue key on OpsGenie.

                Then, it's necessary to manually add the created issue using "Link issue".

                Suggestion

                Automatically link the Jira ticket under "Jira Software issues" instead of showing the issue key only.

                  1. Screen Shot 2021-07-14 at 16.27.58.png
                    Screen Shot 2021-07-14 at 16.27.58.png
                    272 kB

                        Unassigned Unassigned
                        adaluz Angélica Luz
                        Votes:
                        27 Vote for this issue
                        Watchers:
                        12 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            adaluz Angélica Luz
                            Votes:
                            27 Vote for this issue
                            Watchers:
                            12 Start watching this issue

                              Created:
                              Updated: