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  1. Jira Platform Cloud
  2. JRACLOUD-90351

Insights sprint burndown doesn't load if the original board where a sprint was created is location in user's Profile

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Board - Insights
    • None

      Issue Summary

      You can visualize Sprint burndown information under the Insights feature. Even sprints that belong to something other than the current Board you are currently looking at.

      But if the original Board is located in a user's Profile, the Sprint burndown will not load with the below message:

      We couldn't load these details. Try refreshing, and if that doesn't fix it, contact support. 
      

      Steps to Reproduce

      1. Create a Scrum Board(the filter should contain the Project name/pkey and not the Project id) and choose to move the Board to your/any user's Profile
      2. Create a Sprint
        1. The Sprint should be a shared sprint
      3. Add a few issues to the Sprint with estimations
      4. Start the Sprint
      5. Ensure the Burndown chart is loading in Reports

      Expected Results

      The Insights option will not be available on the Board where the Sprint originated. However, the shared Sprint's Burndown chart should be available when you access the Insights on another Board.

      Actual Results

      The shared Sprint's Burndown fails to load with the below error.

      We couldn't load these details. Try refreshing and if that doesn't fix it, contact support. 
      

      Workaround

      Change the location of a board to a Project.

              Unassigned Unassigned
              a82fc827eb8d Tulsi
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                Created:
                Updated:
                Resolved: