Generating a time tracking report results in an internal server error

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    • 2
    • Severity 3 - Minor
    • 1

      Issue Summary

      In a scenario wherein there are orphaned subtasks in the instance, the time tracking report generation can fail with an internal server error response (Code: 500)

      Steps to Reproduce

      • Migrate issues from Team Managed to Company Managed project (JRACLOUD-84065)
      • Generate a time-tracking report

      Expected Results

      The report displays a message to reparent any subtask issues that may not have a parent associated

      Actual Results

      The report generation fails with an internal server error

      Workaround

      Use the below JQL to identify all subtask issuetypes that do not have a parent associated and reparent these subtasks:

      issuetype in (subTaskIssueTypes()) and parent is EMPTY

            Assignee:
            Unassigned
            Reporter:
            Bopanna
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              Created:
              Updated:
              Resolved: