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  1. Jira Platform Cloud
  2. JRACLOUD-90140

Generating a time tracking report results in an internal server error

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Project - Reports
    • None

      Issue Summary

      In a scenario wherein there are orphaned subtasks in the instance, the time tracking report generation can fail with an internal server error response (Code: 500)

      Steps to Reproduce

      • Migrate issues from Team Managed to Company Managed project (JRACLOUD-84065)
      • Generate a time-tracking report

      Expected Results

      The report displays a message to reparent any subtask issues that may not have a parent associated

      Actual Results

      The report generation fails with an internal server error

      Workaround

      Use the below JQL to identify all subtask issuetypes that do not have a parent associated and reparent these subtasks:

      issuetype in (subTaskIssueTypes()) and parent is EMPTY

              Unassigned Unassigned
              b678926ca497 Bopanna
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                Created:
                Updated: