Repository sync gets stuck on 'Sleeping' status due to Github API rate limit

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    • 2
    • Severity 3 - Minor

      Issue Summary

      Repository sync gets stuck on 'Sleeping' status due to Github API rate limit

      Steps to Reproduce

      1. Integrate Jira with a Github account that has a big repository (e.g. 20k commits)
      2. Try syncing this repository

      Expected Results

      Sync will be paused due to the 5000 request per hour limit on Github side. Once 1 hour is passed the sync should continue.

      Actual Results

      The sync fails due to the limit and so the customer needs to contact support.

      We set the sync status to 'Failed' and start it again.

      Workaround

      • Set the sync to failed (performed by Atlassian Support)
      • Start a sync for a single repository

            Assignee:
            Unassigned
            Reporter:
            Andre Dias (Inactive)
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              Created:
              Updated:
              Resolved: