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  1. Jira Platform Cloud
  2. JRACLOUD-87601

Issue type hierarchy configuration changes cannot be saved

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Plans - Settings
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      Problem

      When making issue type hierarchy changes, we get the following error, when trying to save. Tick the checkbox and confirm.
      The window says "applying changes" and it "will take a few minutes" - behind the popup, the error message is replaced by an "in progress" message.

      The changes to your hierarchy configuration couldn't be applied
      We recommend trying to save your configuration again in 5 minutes. If this process fails again, contact Atlassian support to resolve this issue. In the meantime, we've disabled new changes to prevent conflicts within your hierarchy.
      

      Environment

      Jira software

      Steps to Reproduce

      Settings > Issues > issue type hierarchy

      Expected Results

      The Hierarchy changes should be saved

      Actual Results

      The changes does not get saved and throws the above error

      Workaround

      (Add a workaround, if available)

      Notes

              Unassigned Unassigned
              1d1b240c7a6e ajohny
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                Created:
                Updated:
                Resolved: