Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-86439

GitHub synchronization not working and pull requests are not synchronized due to NoSuchMethodError

      .

            [JRACLOUD-86439] GitHub synchronization not working and pull requests are not synchronized due to NoSuchMethodError

            ZehuaA added a comment -

            felix.sargent from a quick look, none of the repositories on the DVCS Accounts page are linked, which means that the commits and PRs in those repositories will not be synchronized into JIRA. If you want any of those commits or PRs to be associated with the JIRA issues, you should link the corresponding repositories (by clicking on the checkbox to the left of the repository).

            If the problem still persists, please create a support ticket at https://support.atlassian.com/browse/JST. Our support engineers would be able to respond to your requests much more quickly.

            ZehuaA added a comment - felix.sargent from a quick look, none of the repositories on the DVCS Accounts page are linked, which means that the commits and PRs in those repositories will not be synchronized into JIRA. If you want any of those commits or PRs to be associated with the JIRA issues, you should link the corresponding repositories (by clicking on the checkbox to the left of the repository). If the problem still persists, please create a support ticket at https://support.atlassian.com/browse/JST . Our support engineers would be able to respond to your requests much more quickly.

            I'm still having issues on account Repose.atlassian.net getting to github rackerlabs.
            Could anyone help out?
            DVCS is at 2.1.4

            Version:
            2.1.4
            Developer:
            Atlassian
            Add-on key:
            com.atlassian.jira.plugins.jira-bitbucket-connector-plugin

            Felix Sargent added a comment - I'm still having issues on account Repose.atlassian.net getting to github rackerlabs. Could anyone help out? DVCS is at 2.1.4 Version: 2.1.4 Developer: Atlassian Add-on key: com.atlassian.jira.plugins.jira-bitbucket-connector-plugin

            ZehuaA added a comment -

            Hi Everyone,

            I would like to update that DVCS Connector version 2.1.4, which includes this fix, has been deployed to all OnDemand instances.

            Please let us know if the problem that you face in this issue still exist.

            Regards,

            Zehua Liu | Atlassian

            ZehuaA added a comment - Hi Everyone, I would like to update that DVCS Connector version 2.1.4, which includes this fix, has been deployed to all OnDemand instances. Please let us know if the problem that you face in this issue still exist. Regards, Zehua Liu | Atlassian

            ZehuaA added a comment -

            The internal issue that blocks the deployment of 2.1.4 will be fixed on 28 Apr. We will resume the rest of the DVCS Connector 2.1.4 deployment on 29 Apr.

            ZehuaA added a comment - The internal issue that blocks the deployment of 2.1.4 will be fixed on 28 Apr. We will resume the rest of the DVCS Connector 2.1.4 deployment on 29 Apr.

            ZehuaA added a comment -

            Hi Guys,

            DVCS Connector 2.1.4 has been partially deployed to OnDemand. However, due to some internal issue, we could not finish the deployment, which left about half of the OD instances still having the old version (2.1.2).

            We are investigating the issue and will update the status once we have an estimate of when we could complete the deployment.

            Regards,
            Zehua

            ZehuaA added a comment - Hi Guys, DVCS Connector 2.1.4 has been partially deployed to OnDemand. However, due to some internal issue, we could not finish the deployment, which left about half of the OD instances still having the old version (2.1.2). We are investigating the issue and will update the status once we have an estimate of when we could complete the deployment. Regards, Zehua

            Ted Tencza added a comment -

            I can see the pull requests, but the status is incorrect. They are showing as 'open' even when they have been closed (in some cases for several days). I did a manual resync of the repo in the DVCS admin page, but that didn't help

            Ted Tencza added a comment - I can see the pull requests, but the status is incorrect. They are showing as 'open' even when they have been closed (in some cases for several days). I did a manual resync of the repo in the DVCS admin page, but that didn't help

            Still not seeing GitHub pull requests in our OnDemand instance, which I assume has been updated by now (April 15th) with these fixes.

            Steve Ebersole added a comment - Still not seeing GitHub pull requests in our OnDemand instance, which I assume has been updated by now (April 15th) with these fixes.

            Chun Wang added a comment -

            I can not see the pull request, yet.

            Chun Wang added a comment - I can not see the pull request, yet.

            ZehuaA added a comment -

            We are doing a progressive deployment to roll it out to OnDemand gradually. So far 2.1.4 has been applied to around 10% of the OD instances. We will continue to deploy it in the next update window, which is Tuesday 15 Apr.

            ZehuaA added a comment - We are doing a progressive deployment to roll it out to OnDemand gradually. So far 2.1.4 has been applied to around 10% of the OD instances. We will continue to deploy it in the next update window, which is Tuesday 15 Apr.

            Pull Requests are still not showing.

            Ted Tencza added a comment - Pull Requests are still not showing.

              Unassigned Unassigned
              zliu ZehuaA
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: