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  1. Jira Platform Cloud
  2. JRACLOUD-86257

Sub-tasks created inside a custom standard issue type appear as 'issues without epic' when using swimlanes based on epics on a board

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      Atlassian status as of Aug 2023

      Hello all,

      We've brought an enhanced board and backlog to Company-managed Projects which has resolved this bug https://community.atlassian.com/t5/Jira-Software-articles/Enhanced-Jira-board-and-backlog/ba-p/2331946

      Thank you,
      Eoin Ryan
      Product Manager

      Summary
      Sub-tasks created inside a custom standard issue type appear as 'issues without epic' when using swimlanes based on epics on a board

      Environment

      Steps to Reproduce

      1. create an epic and assign it to user1
      2. create a custom standard issue type inside the epic and assign it to user1
      3. create a sub-task inside the custom standard issue type and assign it to user2
      4. go to the project board and change its settings to show the issues using swimlanes based on epic
      5. go to the board and use the filter 'Assignee' and select the assignee of the sub-task (user2)

      Expected Results
      The sub-task will appear under the respective epic

      Actual Results
      The sub-task will appear at the end of the board as 'issues without epic'

      Workaround
      No workaround at the moment

            [JRACLOUD-86257] Sub-tasks created inside a custom standard issue type appear as 'issues without epic' when using swimlanes based on epics on a board

            Kate Durnell made changes -
            Component/s Original: Classic - Board Configuration [ 46719 ]
            Component/s Original: Board (Company) - Kanban Board [ 61958 ]
            Component/s New: Board (Company) - Configure Board - General [ 77992 ]
            Component/s New: Board (Company) - View [ 77904 ]
            Key Original: JSWCLOUD-16752 New: JRACLOUD-86257
            Project Original: Jira Cloud [ 18511 ] New: Jira Platform Cloud [ 18514 ]

            Anusha Rutnam added a comment -

            597beb9eaea9 can you please create a Support Ticket with us so we can investigate? Please reference this bug (https://jira.atlassian.com/browse/JSWCLOUD-16752) in your ticket. Thank you!

            Anusha Rutnam added a comment - 597beb9eaea9 can you please create a  Support Ticket  with us so we can investigate? Please reference this bug ( https://jira.atlassian.com/browse/JSWCLOUD-16752 ) in your ticket. Thank you!

            Jeanna Knowles added a comment -

            We are also experiencing this issue still. We are currently on Jira cloud. 

            Jeanna Knowles added a comment - We are also experiencing this issue still. We are currently on Jira cloud. 

            Anusha Rutnam added a comment -

            30f1479b99b8 and fe99f810edec can you please create a Support Ticket with us so we can investigate? Please reference this bug (https://jira.atlassian.com/browse/JSWCLOUD-16752) in your ticket. Thank you!

            Anusha Rutnam added a comment - 30f1479b99b8 and fe99f810edec  can you please create a Support Ticket with us so we can investigate? Please reference this bug ( https://jira.atlassian.com/browse/JSWCLOUD-16752 ) in your ticket. Thank you!

            Digesh Bhatt added a comment -

            The Bug is closed but I am still facing this particular issue. Can anyone help me resolve this?

            Digesh Bhatt added a comment - The Bug is closed but I am still facing this particular issue. Can anyone help me resolve this?
            sguio made changes -
            Labels Original: jsw-monitor uif New: jsw-monitor legacy uif

            Ted added a comment -

            Same issue here, with enhanced backlog and board enabled. The tasks are identical to others (Epic>Task>Subtask) but for some reason show in the "issue without epics" lane at the bottom. 

            Ted added a comment - Same issue here, with enhanced backlog and board enabled. The tasks are identical to others (Epic>Task>Subtask) but for some reason show in the "issue without epics" lane at the bottom. 
            Austin Shen made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 103 New: 106
            SET Analytics Bot made changes -
            UIS Original: 102 New: 103

              eryan Eoin
              msoliz@atlassian.com Mauricio S (Atlassian)
              Affected customers:
              239 This affects my team
              Watchers:
              167 Start watching this issue

                Created:
                Updated:
                Resolved: